Frequently Asked Questions

Shipping & returns

Which countries do you ship to?
We ship to each and every corner of this big beautiful world :)
How long is the delivery time?
We ship your order the same or next business day. The exact delivery time will depend on the country you are shipping to. For your reference:
Netherlands: 1-2 business days
Western Europe: 3-5 business days
Southern Europe: 5-8 business days
Central & Eastern Europe: 7-12 business days
Outside Europe: 9-18 business days
To the US we also offer UPS Express shipping which ships arrives in 1-5 days. 
What are the shipping fees?
We charge subsidised shipping fees and always use tracked & insured delivery.
The Netherlands: €5
Select EU countries*: €10
US: €20 for regular shipping / €35 for express shipping.
Worldwide: €20
*The following countries qualify for EU shipping: Belgium, Denmark, Germany, Finland, France, UK, Ireland, Italy, Luxembourg, Austria, Poland, Portugal, Spain, Sweden
How can I track my order?
As soon as we ship your order, you will receive an email with a Track & Trace code to track your package.
Do I have to pay additional customs fees and other local taxes?
All prices include 21% Dutch VAT. Depending on where you live you might be charged additional import / customs fees / taxes by your local government. Please check your local customs office before placing an order. Please note we do not have any insight into this and we cannot be held accountable for additional costs you may occur because of this.
 
What is the returns & exchange policy?
If you are not 100% satisfied with your bag, you can return it in unused condition in original packaging within 14 days of the delivery date. If you found anything wrong with the order or delivered product and wish to exchange it, please get in touch with us to find a suitable solution.
How can I return or exchange the KURO bag?
If you wish to return your KURO bag please contact us at hello@kurobags.com. Within 24 hours we will reply with additional instructions and a return label for you to print and attach to the return package. Please make sure the products are in unused condition and in original packaging.

Orders

What is the status of my order?
You can check the status of your order by logging into your account on our website. Once the order is fulfilled, you will receive an email containing a Track & Trace number, through which you can track when your order will arrive.
Can I still change or cancel my order?
If you want to change or cancel your order please reach out to us as soon as possible through hello@kurobags.com and we will try our best to help. Please note though that once your order is placed, we will quickly start packing your order. Therefore, your order can sometimes not be changed or canceled anymore once it is placed. 

Payments 

Which payment methods do you accept?
We currently accept all major credit cards, iDeal (Dutch debit card payments), Apple Pay and PayPal. 
How long does it take to get a refund?
As soon as we receive your package, we'll send you a confirmation email. Unless you requested an exchange, your money will be refunded to your original payment method as soon as possible, but always within 14 days.

Products

Do you have more models or colours?
We currently have only one model in one colour scheme. If you want to be the first to hear about new colours and models please subscribe to our newsletter.
What materials is the KURO bag made of?
We use the finest materials we could find to make sure the KURO bag looks, feels, and functions to the highest standards, now and for many years to come. All leather is genuine top layer leather of the highest quality, and lining is made from extra thick cotton twill. The outside of the bag is made from water resistant polyester melange Oxford fabric.
 
How and where is the KURO bag produced?
The KURO bags are produced in partnership with our supplier in China. We have selected this supplier after a careful selection process on the criteria of craftsmanship, quality, and factory conditions. We pay fair prices for our products and are committed to our long-term partnership.

About KURO bags 

Where can I buy the KURO bag?
Currently you can buy the KURO bag online at our website kurobags.com as well as at Waxwell Records in Amsterdam, The Netherlands. 
 
Who designed the KURO bag?
The KURO record bag is designed by Daniel Spijker, a long-time vinyl enthusiast, DJ, collector and traveller. For more information check the ‘about us’ section on our website.
 
How can I sell the KURO bag in my own store?
We are looking for additional retail points around the world. If you are interested in selling the KURO bag in your (record) store please reach out to hello@kurobags.com
Do you sell the KURO bags in bulk or wholesale?
If you are interested in buying KURO bags in bulk or wholesale, co-branding or other partnerships, please reach out to hello@kurobags.com
How can we work together?
Interested in working together on co-branding, partnerships, or anything else? Please reach out to hello@kurobags.com